delivery and returns
UK standard delivery: FREE (2 - 3 days delivery if the item is in stock)
UK next working day delivery: £7.95 (next working day if ordered before 1pm)
Europe: £9.95 (3-5 days delivery with signature required)
Rest of the world: £14.00 (5-7 days delivery signature required)
We hope you are pleased with your tie or bow tie, however, if it is not what you expected we offer a 14 day returns policy (14 days from receipt of delivery). The goods should not have been worn, be in perfect condition, returned with their tags still on and in its gift bag or box. The customer is responsible for returns postage. Please ship via registered post as we cannot be responsible for lost or damaged goods in transit. If an item is returned without tags and has signs of being worn we reserve the right to refuse a refund.
Whilst we do carefully check all ties and bow ties before shipment, should you receive a tie with a fault please email within 24 hours of receiving the goods and highlight the fault. We are happy to offer you an exchange (subject to availability) or we can offer you a refund. For faulty items, we will pay the return shipment. Please send via registered post as unfortunately, we cannot be responsible for lost or damaged goods.
how to return an item
Please email: firstname.lastname@example.org to inform us that you will be returning an item. Fill in the returns note enclosed with the order and return to the address on the returns note. Should you wish to exchange the item, please email us with the code and design you wish to exchange it for. Price difference may apply.
For Europe, there will be a shipment charge of £9.95. Delivery usually takes between 3 - 5 days and for the rest of the world a shipment charge of £14.00 (delivery usually takes 5 - 7 Days). Please note that payment of any tax's / landing costs are the responsibility of the recipient of the parcel.